Dallas Area, TX - USA
Ken Overly brings more than 20 years of operational experience to his role as the vice president of operations at EFG Companies. With an always observing eye and big-picture mindset, Ken’s implementation of quality measures within EFG’s claims group exceeds industry standards. In 2014, Ken led his team to be certified as a Center of Excellence by Benchmark Portal. This recognition is one of the most prestigious awards in the customer service and support industry. Under Ken’s direction, every call is stringently tracked for quality control and speed of process. Most recently, Ken served as the Vice President of IT Infrastructure at TMX Finance. His strengths include operational execution, strategic planning, and professional development and management capabilities. Ken describes himself as a strategist with a history of creating vision, building structure and delivering results.